General conditions of sale and terms of use


1. Name of the Site and ownership

These General Conditions of Sale govern the offer and sale of Products distributed through the website by
Firenze 1965 Srl VIA FRANCESCO PUCCINOTTI 68, 50129 FLORENCE FI IT P.I 06802010485 C.F. 06802010485

2.Scope of the GCS

2.1 The offer and sale of the Products on the Site constitute a distance contract governed by Chapter I, Title III (articles 45 and following) of the Legislative Decree 6 September 2005, n. 206 (“Consumer Code”) and by Legislative Decree 9 April 2003, n. 70, containing the discipline of electronic commerce.

2.2 These General Conditions of Sale apply to all contracts concluded with Firenze 1965 Srl on the Site.

2.3 The General Conditions of Sale can be modified at any time. Any changes and / or new conditions will be in force from the moment of their publication on the Site in the “General Conditions of Sale” section. Users are therefore invited to regularly access the Site and to consult, before making any purchase, the most updated version of the General Conditions of Sale.

2.4 The applicable General Conditions of Sale are those in force on the date of sending the purchase order and are available in Italian.

2.5 These General Conditions of Sale do not regulate the sale of products by subjects other than those present on the Site through links, banners or other hypertext links. Before carrying out commercial transactions with these subjects, it is necessary to check their conditions of sale.

2.6 The user is required to carefully read these General Conditions of Sale, which Firenze 1965 Srl makes available to him in the “General Conditions of Sale” section of the Site and whose storage and reproduction is permitted, as well as all other information that Firenze 1965 Srl provides him on the Site, both before and during the purchase procedure.

3. Purchase on the Site

3.1 The purchase of the Products on the Site takes place upon registration, in accordance with clause 4 below, and is allowed both to users who have the quality of consumers and to users who do not have this quality. Natural persons are only allowed to purchase on condition that they have reached the age of eighteen.

3.2 Pursuant to art. 3, I comma, lett. a) of the Consumer Code, it should be remembered that the quality of consumers is the natural persons who, in relation to the purchase of the Products, act for purposes unrelated to any entrepreneurial, commercial, professional or artisan activity that may be carried out.

3.3 Firenze 1965 Srl reserves the right to refuse or cancel orders that come (i) from a user with whom it has an ongoing legal dispute; (ii) by a user who has previously violated these GCS and / or the conditions and / or terms of the purchase contract with Firenze 1965 Srl; (iii) by a user who has been involved in fraud of any kind and, in particular, in fraud related to credit card payments; (iv) by users who have issued false, incomplete or in any case inaccurate identification data or who have not promptly sent the required documents to Firenze 1965 Srl or who have sent them invalid documents.

4. Registration on the Site

4.1 Registration on the Site is free. To register on the Site, the user must fill in the appropriate form, entering his name, surname, address, place and date of birth, telephone number, an e-mail address and a password and click on the [Send] button.

Registration on the Site, by opening a personal account, allows the registered user (“Registered User”) to:

– save and modify your data;

– access all information relating to orders and returns;

– follow the status of the order;

– manage your personal data and update it at any time;

– take advantage of dedicated services that can be activated from time to time (eg: displaying your “wish list”, etc.);

– express your consent to the processing of your personal data for the sending of newsletters by Firenze 1965 Srl.

4.2 The registration credentials (e-mail address and password) must be kept with extreme care and attention. They can only be used by the user and cannot be transferred to third parties. The user undertakes to keep them secret and to ensure that no third party has access to them. He also undertakes to immediately inform Firenze 1965 Srl by contacting her by email at by telephone at no. 0587 355522, if you suspect or become aware of an improper use or of an undue disclosure of the same.

4.3 The Registered User guarantees that the personal information provided during the registration procedure on the Site is complete and truthful and undertakes to keep Firenze 1965 Srl harmless and indemnified from any damage, compensation obligation and / or sanction deriving from and / or in any a way linked to the violation by the user of the rules on registration on the Site or on the conservation of registration credentials.

5. Cancel or modify an order

To modify or cancel an order, it is necessary to contact promptly and in any case no later than 12 hours from sending the order to Firenze 1965 Srl by email at by telephone at 0587 355522, ALWAYS indicating the order number of reference.

6. Information on order and shipping status

At the time of shipment, the User will receive the shipping number at the email address indicated during the order by which he can track his purchases on the courier’s website or through the call-center of the same.

7. Request copies of documents and registry changes

To request copies of tax documents and / or registry changes, the User must contact ALIAS by email at remembering to ALWAYS indicate the type and number of document for which a copy and / or correction is requested .

8. Product warranty

8.1 All products marketed by Firenze 1965 Srl on its ecommerce website are covered by a legal guarantee of conformity pursuant to and for the purposes of articles 128 and following of D. LGS. n. 206 of 2005 Consumer Code.

9. Information on invoices, transfers and transfers

To contact the administrative service, the Customer must send an email to or call 05870355522, remembering to ALWAYS indicate the order number or the document or invoice number for which it requires information.

10. Method of payment

Purchases made on are safe and guaranteed and payment can be made in one of the following ways:

– Payment by advance bank transfer

– Payment by credit card

– Payment by Paypal system

10.1 Payment by advance bank transfer

In the case of payment by advance bank transfer, the order will be managed only after confirmation of the crediting of the entire amount.

Payment must be made within 3 days from the date of the order. For a correct and quick order management, the Customer in the reason for payment must indicate the order number, date, name and surname of the Customer.

After this deadline the order will be automatically canceled.

The availability of the chosen product will be assessed at the time of accreditation.

The transfer must be made out to:
Firenze 1965 Srl

IBAN: IBAN: IT73X0538771130000035042861 Code: BIC: BMPOIT22XXX

Bank: BPER Agency of… Pontedera ……………………………………

10.2 Payment by credit card

Where the User chooses to pay by credit card, the banking institution of reference will authorize the debit of the amount related to the purchase made. In case of cancellation it will be requested by Firenze 1965 Srl. the cancellation of the transaction and the reversal of the amount committed.

The release times depend exclusively on the banking system. Once the transaction has been canceled, Firenze 1965 Srl will in no case be held responsible for delays and / or damages caused by the banking system.

Firenze 1965 Srl reserves the right to request additional information from the User or to send copies of documents proving ownership of the card used. In case of refusal Firenze 1965 Srl reserves the right not to accept the conclusion of the contract. At no time during the purchase procedure by credit card, Firenze 1965 Srl is able to know personal information relating to the owner of the same, given that the information is transmitted directly to the site of the banking institution that manages the transaction, a protected site.

10.3 Payment with Pay Pal

By selecting the type of PayPal payment, the User will be redirected to a page on the PayPal site and payment will be made in the manner indicated therein.

The information provided on the PayPal site will not be shared with Firenze 1965 Srl but will be managed directly by the same.

In case of cancellation of the order or non-acceptance by Firenze 1965 Srl the amount will be refunded to the PayPal account. Firenze 1965 Srl will not be in any way responsible for delays and / or damages caused in this phase.

11. Shipping and costs

The shipping cost is charged to the User and will be calculated automatically by the system based on the weight of the items ordered.

12. Delivery times

The delivery times of the goods vary depending on the availability of the purchased product in the warehouse (e.g. if the product is available from the manufacturer) and the delivery methods provided for it.

In any case, the delivery date is purely indicative and is in no way binding on Firenze 1965 Srl

Firenze 1965 Srl makes use of the couriers / carriers that offer the best quality / price ratio for the destination concerned: this allows us to offer customers advantageous prices and quality of service.

In no case will it be possible to make deliveries by appointment and / or at set times and / or days.

In case of non-delivery of the goods due to incorrect address provided by the User or for complete storage in the courier / carrier’s warehouses and / or in any case for any reason attributable to the User’s behavior, a new shipment will be possible ONLY upon advance payment of the same. in the manner indicated by Firenze 1965 Srl

13. Delivery of the Goods

Upon delivery of the goods, the User is required to check:

– that the number of packages delivered corresponds to what is indicated in the transport document;

– that the packaging is intact and not altered even on the closing tapes.

In the event of tampering and / or breakages, the User must immediately contest the shipment and / or delivery using the document received by the courier or other operator and affixing the wording “GOODS CONTROL RESERVE FOR …..” (indicate the motivation).

The User must subsequently report any damage within 3 days of receipt of the goods in the manner provided by the operator who performed the shipment.

14. Right of withdrawal

The right of withdrawal is governed by current legislation pursuant to art. 52 and following Consumer Code.

The right of withdrawal is governed by current legislation pursuant to art. 52 and following Consumer Code as modified by the LEGISLATIVE DECREE 21 February 2014, n. 21.

The User who holds the qualification of Consumer referred to in point 3.2 has the right to withdraw from the contract for any reason and without any penalty within 14 working days and without having to incur costs other than those provided for in article 56, paragraph 2, and all 57 of the aforementioned decree.

The complete text of the Consumer Code, updated to 16 September 2015, is available at

Please Note: The right of withdrawal pursuant to art. 52 and following Consumer Code is RESERVED EXCLUSIVELY to the Consumer defined by the Consumer Code in Article 3 as the natural person who acts for purposes unrelated to any business, commercial, craft or professional activity that may be carried out (2).

Therefore, those who purchase with a VAT number and therefore as a company and / or professionals cannot exercise the right of withdrawal.

15. Cancellation Policy

The right of withdrawal must be exercised in the following ways:

– The purchased product must be intact and returned in the original sealed packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, sticks, etc.).

– To exercise this right, the User must send a communication via email to Firenze 1965 Srl to within 10 working days from the date of delivery of the goods.

– Once the above communication has been made, and receipt of receipt by Firenze 1965 Srl has been received, the User must send the Product, at his own expense – after regular and suitable packaging in its original packaging – by express courier. , together with a copy of the receipt, at the following address Firenze 1965 Srl Via S. Pertini 54 56012 Calcinaia PI

The shipment until receipt in our warehouse is under the full responsibility of the User.

Firenze 1965 Srl is not liable in any way for damage and / or theft / loss of products returned with uninsured shipments.

16. Returns and Refunds

The goods must be returned to Firenze 1965 Srl within the terms referred to in point 14 together with the authorization form received.

Without prejudice to any restoration costs for damages ascertained to the original packaging, Firenze 1965 Srl will refund the User the full amount within 14 days of the return of the goods by reversing the amount charged on the Credit Card or by means of Bank transfer.

In the latter case, the User will be responsible for promptly providing the bank details on which to receive the refund (customer’s IBAN code).

17. Forfeiture of the right of withdrawal

The User forfeits the right of withdrawal and the consequent right to a refund in the event that Firenze 1965 Srl ascertains the existence of even one of the following conditions:

– Even partial use of the goods and any consumables;

– Lack of the external packaging and / or the original internal packaging;

– Absence of product components (accessories);

– Damage to the product for reasons other than its transport

In the cases indicated above, Firenze 1965 Srl will return the goods to the User, charging the shipping costs.

18. Applicable law

18.1 The purchase contract concluded on the Site is governed by Italian law.

18.2 The application to consumers who do not have their habitual residence in Italy of the more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence is reserved, in particular in relation to the deadline for the exercise of the right of withdrawal, at the deadline for returning the Products, in the event of exercise of this right, the methods and formalities of the communication of the same and the legal guarantee of conformity.

18.3 Please note that in the case of a consumer user, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, the place of jurisdiction where the user resides or has elected domicile is competent. In the case of a non-consumer user, the Florence court is exclusively competent for any dispute relating to the application, execution and interpretation of these General Conditions of Sale.

18.4 The user residing in a member state of the European Union other than Italy, can also access, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, the European procedure established for the disputes of modest entity, by Regulation (EC) no. 861/2007 of the Council of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights and expenses, Euro 2,000.00. The text of the regulation can be found on the website

19. Consumer Notice – Online Dispute Resolution ODR Online Despute Resolution

In compliance with the provisions of art. 14 of EU Regulation 524/2013 / EU the consumer User is informed that, as an alternative to the legal dispute, both the consumer and Alias ​​will be able to use the alternative solution of online disputes by submitting a complaint through the platform established by the European Commission. This tool can be used by the European consumer to settle any dispute relating to and / or deriving from contracts for the sale of goods and services stipulated online. The platform is available at the following link (

Firenze 1965 Srl will be contacted by the body at the following address:

For any clarification on this, you can contact us at the email address published in this document.

20. Reviews

In order to improve the Services related to the purchase on the Site and offer products always in line with your needs and tastes, the User can express his opinion and his degree of satisfaction through the review service.

21. Suggestions / reports / complaints

For any suggestions, complaints and / or reports you can write to

22. Contacts

Tel 0587 355522